Privacy Policy

The information that you send to us will be processed in accordance with our Privacy Policy. This Privacy Privacy together with our Terms and Conditions (“T&Cs”) is available on our website and contains information on how we process and collect any personal data that You provide to us. Please carefully read through the information below.

We will process any personal information provided to us via the platform using the customer/agent application form. By submitting your information to us and using the platform you confirm your consent to the use of your personal information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy please do not use the platform or otherwise provide us with your personal information.

The company will also process your personal data for the purposes of carrying out verification procedure in relation to your use of the services provided on the platform.

Your personal data is being collected and processed by:
Winsta Technology Limited, a company incorporated under the Laws of Zambia and bearing Company Registration Number 120190009323 with registered office at Plot No. A569, Great North Road, Mandevu, Lusaka, Lusaka Province, Zambia. Winsta Technology Limited is licensed and regulated by the Lottery and Betting Control Board of Zambia (license no. 0000946) for the provision betting services to the residents of Zambia.

Your personal data will not be disclosed to third parties, unless such disclosure is necessary for processing of your request, such as effecting transactions on your Bengabet account or to carry verification procedures.

HOW INFORMATION COLLECTED IS USED

  • Information that you provide to us by filling in the forms on the platform or any other information you submit to us via the platform, email or Online Chat / messaging portals.
  • Records of correspondence received via the platform, email & telephone.
  • Your responses to surveys or customer research that we carry out from time to time.
  • Details of the transactions you carry out with us via the platform, telephone or other means.
  • Details of your visits to the platform including, but not limited to, location data, weblogs and other communication data.
  • We may use your personal information and data together with other information for the purposes of processing your bets, including card and on-line payments, setting up, operating and managing your account, complying with our legal and regulatory duties, building up personal profiles, carrying out customer research, surveys and analyses.
  • Regularly providing you with information about promotional offers, products and services.
  • Monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.

You agree to indemnify us and hold us harmless of the release of any personal data pursuant to our Privacy Policy. This Privacy Policy describes the way in which the company deal with the information and data you provide to us to enable us to manage your relationship with us.

INFORMATION STORAGE

We will take all reasonable steps to ensure that your information secured and protected. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. If you apply for an account with us then to help us make credit decisions about you, to prevent fraud, to check your age and identity and to prevent money laundering, we may use third parties including credit reference agencies who will record any searches on your file. We may also make enquiries of, and disclose details of how you conduct your account to such agencies, security organisations and any other relevant third parties for fraud and money laundering prevention.

TELEPHONE CALLS

Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.

USE OF COOKIES

In order to make your visit to the platform more user-friendly, to keep track of visits and to improve the service, the company collects a small piece of information sent from your browser, called a cookie. If you register with us or if you continue to use the website you agree to our use of cookies. We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Policy.

DISCLOSURE INFORMATION

We are entitled to share the information we hold of you which includes personal data and betting history with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties. In the processing of your account and associated transactions, the company have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies who may keep record of your information. You hereby consent to such disclosures. All such information will be held in accordance with this Privacy Policy.

CHANGES TO OUR PRIVACY STATEMENT

Any changes we may make to our Privacy Policy in the future will be posted on this page and any such changes will become effective upon posting of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will endeavour to inform you by email, notice on the platform or other agreed communications channels.